Class 2

Session Two

1. Overview of CPR and Jossey-Bass textbooks
   • Managing Conflict in Health Care Organizations (Managing)
     • The Costs of Conventional Dispute Management (the alternatives to the program you will teach, train or provide).
     • Conflict Resolution Mechanisms -- A Better Way.
     • The Importance of Planning and Proper Design.
     • Specific Types of Disputes
     • Special Topics (The Appendixes)
   • Renegotiating Health Care (Renegotiating)
     • Conflict
     • Negotiation
     • Health Care Practice and Perspectives
     • Creating and Resolving Conflicts
     • Whole Image Negotiating.
2. Why should you provide an overview of handouts or other materials? (To provide a framework for learning -- that is the primary reason.  There are also two other reasons).
   • To explain the value and utility of handouts.
   • To provide guidance of when/how handouts are to be used; reinforce order.
3. Why you may not want to provide (complete) overviews.
   • To help your class come to concepts fresh, without preconceptions, or with created preconceptions.
   • To avoid being blocked in if training combines with problem solving (protect yourself from being prisoner to an agenda).
4. Checklisting materials for an overview
   • Why I restate the materials (or why I just didn't quote the table of contents entries)
     • Provides additional information.
     • Focuses the understanding of the material towards the reasons I am using them.
   • Why to restate, why to not restate what the materials are (and should you just relabel the names of the materials instead).

Session Three

1. Metaphors for the Health Care Environment (and society as a whole).
   • Catering Resturaunt
   • Assembly Line
   • Captain of the Ship
   • Wagon Train
   • Professional Sports (we are a team)
   • Professional Sports (I am a star)
   • Class Room
   • Tourists/Resort
   • Evil Empire
   • Prison
   • A Chain (the weak link in the chain)
   • Lifeboat
   • War
   • Wolves & a sled.
   • Others
2. Why discuss metaphors?
   • To determine which metaphor or which metaphors a group is using -- and how appropriate the metaphor is, whether multiple metaphors are clashing (e.g. sports and class room metaphor clashes).
   • To open up the audience to considering better metaphors.
   • To find hidden or unconceptualized conflicts and issues.
   • To continue group participation, input and thought.
   • Note that metaphor changes and shifting are essential to advanced dispute resolution approaches and can be a powerful tool for identifying conflicts and for creating solutions.
   • However, metaphors are not perfect mirrors of reality (though we often act as if reality should bend instead of the metaphor).
3. When discuss metaphors?
4. Metaphors, Conflict and Framing.
5. Reprise introduction, review reading through Page 43 of Renegotiating.

Between Classes

1. Handouts (to review)
2. Reading Assignments
   • Page 3-10, 11-13 of Managing
   • Pages 45 to 118 of Renegotiating
3. Other Assignments
   • Consider metaphors (list three that you encounter at work, home or other places).

Copyright 2000 by Stephen R. Marsh
http://adrr.com/smarsh/